Sales and service
For people who want to communicate more consciously and effectively.
Communication Skills and Body Language
Learn to understand nonverbal cues and manage communication more confidently
Theory and interactive practice for conscious, confident communication.
The programme is guaranteed by the Ministry of Education, Science, Culture and Sport. Reimbursement of up to AMD 100,000 may be available.
- 2 months
- 16 lessons
- 2-hour lessons
- In-person and online formats
- Small groups
- 80% practical
Communication skills for work and everyday life
For professionals working with people and for anyone who wants to communicate more confidently and understand non-verbal cues.
Managers and leaders
For people who want to communicate more consciously and effectively.
HR and marketing
For people who want to communicate more consciously and effectively.
Anyone developing communication skills
For anyone who wants to develop communication skills, interact with people more confidently and better understand non-verbal communication.
Course outcomes
Communicate more consciously
The course develops observation, self-management and communication analysis.
Read non-verbal signals
Read gaze, posture and gestures.
Manage presence and voice
Control posture, voice and tone.
Handle difficult communication
Communicate confidently in difficult situations.
Recognise manipulation
Recognise influence and manipulation attempts.
Understand, practise and apply
Each topic moves from a clear explanation to practical work and instructor feedback.
Understand the topic
The instructor explains the essential knowledge in clear language.
Review real situations
We examine where and how the topic is used through practical examples.
Practise during class
Participants complete exercises suited to the course direction.
Analyse the result
The instructor highlights strengths, improvement points and the next step.
The format changes by course, but the principle remains the same: knowledge must become a usable skill.
Experts in communication, psychology and human behaviour
The main instructor is Diana Sargsyan. Other specialists complement the course with expertise from their professional fields.
Diana SargsyanCandidate of Psychological Sciences, Associate Professor and YSU lecturer
Karine MelkumyanNeurologist, neurophysiologist and psychologist
Anna AyvazyanPsychologist and life coach
Karen BaghdasaryanProgramme Manager, MekStep AcademyState-guaranteed programme
The programme is guaranteed by the Ministry of Education, Science, Culture and Sport
Reimbursement of up to AMD 100,000 may be available.
16 topics from signals to professional image
Open each topic to review the course structure.
01Communication types and forms
Learn the main types and forms of communication and how to use them appropriately in different situations.
02The body’s role in communication
Understand how body language communicates without words and how movement, gaze and posture affect communication.
03The main sides of communication
Distinguish the informational, interactive and perceptual sides of communication and see how they work together.
04Gestures, facial expressions, movement, voice and space
Read body language through gestures, facial expressions and movement, while examining the roles of voice, touch and space.
05Emotions and communication
Explore how emotions shape speech, behaviour and the other person’s perception.
06Personality types and emotion management
Recognise personality types, understand their behavioural features and manage your own emotions more effectively.
07Gestures and speech
See how gestures support or contradict speech and align verbal and non-verbal communication.
08Body postures
Recognise the meaning of different body postures and distinguish open, confident positions from closed ones.
09Voice and tone
Manage volume, pace and intonation and understand how tone influences communication outcomes.
10Manipulation and influence
Understand the main mechanisms of manipulation and recognise attempts to influence you during communication.
11Verbal influence and protection from manipulation
Use verbal influence techniques, recognise manipulation and preserve control in communication.
12Written and formal communication
Structure clear, professional written communication for messages, letters and different formal situations.
13Communication and image making
Understand how communication shapes personal and professional image and build a trustworthy presence.
14Self-presentation on social media and profiling
Present yourself appropriately online and learn the foundations of behavioural analysis and profiling.
15Handwriting and symbols
Explore information conveyed through handwriting and symbols and their relation to behaviour and thinking.
16Final assessment
Apply the acquired knowledge in practical tasks and consolidate the developed skills.
Choose your participation package
Package conditions are confirmed during consultation.
Student feedback
What course participants say
Watch short video feedback from Communication Skills and Body Language course participants.Communication Skills and Body Language 01
Communication Skills and Body Language 02
Communication Skills and Body Language 03
Communication Skills and Body Language 04
Communication Skills and Body Language 05
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Course: Communication Skills and Body Language