Learn retail sales in Yerevan: how to start a conversation with a shop visitor

Make contact before asking for details

A simple “Hello, welcome in” shows that you noticed the visitor. You might add, “I'm nearby if you have a question.” This does not require them to explain their purpose at the door. Shopify's retail guidance also distinguishes a warm greeting, open questions, and knowledgeable help.

Watch the response. If the visitor says “just looking,” reply, “Of course, take your time.” If they ask you directly or stop at a particular display, offer brief help. Do not infer their purpose from appearance or clothing.

• Speak calmly and clearly.
• Do not block the aisle or follow the visitor step by step.
• Let them choose when to start a detailed conversation.

Three fictional arrival scenarios and the first question

Scenario 1: a visitor scans the shelves and says, “I'm just looking.” Answer, “Of course, take your time. I can help if you have a question about size or material.” No open question is needed here; the aim is to preserve their freedom to browse.

Scenario 2: the visitor asks, “Do you have this kind of cup?” Show the relevant section and ask, “Where do you plan to use it?” You can then clarify size or care preferences. Do not present the entire range after one answer.

Scenario 3: someone is comparing two options. Ask, “Which difference matters most to you: size, material, or how you will use it?” Briefly reflect the answer: “So easy care is the priority.” Do not call one option “best” without a criterion.

Ask useful questions without turning it into an interview

An open question helps reveal the goal: “What are you choosing it for?”, “What matters most to you?”, or “What was inconvenient about your previous option?” Ask only the follow-up needed after the answer. The Australian Government business guide recommends active listening, clarifying uncertainty, and restating what a customer says to check understanding.

State prices, availability, returns, and warranties only from the particular store's current verified terms. If you do not know, say, “I'll check the policy and get back to you.” Do not invent a discount, stock level, or promised result to keep the conversation going.

• Start with the visitor's purpose, not every feature of the product.
• Do not interrupt or repeat the same question in different words.
• Summarize in one sentence and ask whether you understood correctly.

Offer comparable options and leave the decision to the visitor

Once the criterion is clear, show one or two suitable options and explain a real difference. For example, “This one is smaller; that one is easier to clean.” Mention a relevant limitation too. Shopify's guide to consultative selling likewise starts with customer needs and informed recommendations.

Finish with a neutral choice: “Would you like to compare both, or look around a little longer?” If the visitor does not buy, thank them for coming in. The learning exercise does not define success as an immediate purchase; it aims for clear, honest, respectful help.

How to practise while learning sales in Yerevan

Role-play the three fictional scenarios with a partner and switch visitor and assistant roles. After each round, note whether the greeting felt appropriate, the goal was clarified, the recommendation followed the answer, and the visitor retained freedom to choose. Adapt your wording to the situation rather than memorizing one script.

When choosing a job or a course, check actual duties and the published curriculum. This visitor has already entered a store: the exercise is not a cold-call or remote lead script. MekStep's sales course page shows its current published program; do not assume a job or income guarantee.

Sales role guide

Active listening guide

Frequently asked questions